Meet the 'Intelli-Team' Shaping Our Customer Service and Technical Expertise

At IntelliCasa, our success is not just about cutting-edge technology. It is primarily driven by our committed team, known as the 'Intelli-Team'. This dynamic group consists of 13 talented individuals, each bringing their unique skills to the table. This diversity boosts our team spirit and is crucial in delivering outstanding customer service, particularly in remote management for our valued clients and prestigious accounts.

View our full team here

Office Based Customer Service Team

Our office based team expertly navigates the challenges of looking after client accounts in exclusive locations, such as luxury residences and upscale commercial properties.

Our efforts enhance efficiency and create an atmosphere where clients feel valued and understood. This is where our Intelli-Team excels, merging technical expertise with genuine customer interactions.

Meet Our Dedicated Installation & Maintenance Team

Our engineers are essential to IntelliCasa's operations. They handle installation, maintenance, & troubleshooting for our discerning clients.

We don't just hire individuals for their technical know-how; we look for people who connect with clients personally. Our engineers, take the time to understand the homeowner’s unique needs and preferences. This dedication to getting to know our clients fosters trust and helps build long-lasting relationships.

Importance of Maintenance

The maintenance team's meticulous attention to detail is vital for preserving the quality of our installations. With routine check-ups and a proactive approach, we not only extend the lifespan of our equipment but also ensure a seamless experience for our clients. Regular maintenance has helped reduce the number of emergency service call outs we receive.

Maintenance Account Managers

To uphold our high service standards, we have a dedicated maintenance team who look after specific clients in our maintenance portfolio.

Spotlight on Team Specialists

Every successful team has strong specialists, and IntelliCasa is fortunate to have remarkable individuals guiding our efforts. Here’s a closer look at some members of the Intelli-Team:

About Daniel Nankoo

PHD

As our Chief Technical Officer, Dr. Daniel oversees various technical projects and manages several maintenance client relationships. His technical management skills are invaluable, ensuring successful project execution and high client satisfaction.

About Sarah-Jane Cowen

BA(Hons)

Sarah-Jane  has recently taken on the role of account manager for our latest maintenance contracts. Her expertise in marketing and project management makes her an ideal account manager. She is currently delighted to assist our newest maintenance clients in prestigious luxury multi-dwelling buildings in London.

Elie Kfoury

CEng, DIC MSc, BEng, MIET

As the CEO and Chief Engineer, Elie is always at the forefront when it comes to new clients, interesting projects and system designs. His extensive background in engineering has been key in shaping our service offerings. Elie's leadership and technical expertise ensure we continuously move toward excellence.

Konstantinos Karagiannis

MBA, DIC MSc, MEng, BEng

As the Vice President and Research Lead, Konstantinos is dedicated to advancing technology. His innovative research initiatives keep IntelliCasa at the cutting edge of industry progress. Following his lead, we consistently test new technologies and keep IntelliCasa moving forwards.

Our Specialist Partners

We are proud to collaborate with a selection of expert partners who enhance our service offerings and drive innovation in our projects. Graham Hayes brings a wealth of knowledge and experience, ensuring that our strategies are both effective and sustainable. In-House BMS Ltd specialises in building management systems, providing cutting-edge technology that optimises energy efficiency and operational performance. Darren McCarthy contributes his expertise in project management and execution, ensuring seamless integration of our services. Additionally, he offers specialised solutions that complement our initiatives, allowing us to deliver comprehensive and tailored results to our clients. Together, these partnerships strengthen our capabilities and commitment to excellence.

Why Communication Matters

Effective communication is a cornerstone of our Intelli-Team's success. We prioritise clear communication, both among team members and with clients.

Promoting open dialogues allows clients to share their needs, concerns, and aspirations with us. This approach leads to high retention and satisfaction rates.

Looking to the future, the Intelli-Team is committed to ongoing improvement. We know customer service and technical expertise continually change, and we plan to stay ahead.

Final Thoughts

In closing, the Intelli-Team at IntelliCasa represents the power of collaboration and dedication. Each member significantly contributes to shaping our customer service and technical offerings, positioning us to serve our esteemed clientele effectively.

As we grow and evolve, we remain committed to our values, ensuring every client interaction is impactful. Our team is more than a collection of individuals; together, we are paving a path of excellence and innovation in customer service.

Thank you for taking the time to learn about the hardworking team at IntelliCasa. Your support fuels our journey toward achieving even greater heights in customer service and technical expertise.